Privacy policy
Whirr is launching in Hyderabad. This policy describes how the service works today. If anything changes in a way that matters, we will tell you in the app and ask you to agree again.
What Whirr does
Whirr helps people in Hyderabad get small household appliances repaired. You describe the problem to our assistant, an independent repair partner accepts the job, and a courier takes the appliance to the partner and back.
What we collect
| What | Why |
|---|---|
| Your name and email, from Google sign-in | To create and recognise your account |
| Your mobile number, verified by a code | So a courier can reach you, and to protect accounts |
| Your pickup address and map position | So a courier can collect and return your appliance. The map position is sent to Google Maps to read the street, area and pincode |
| Your conversation with the assistant, and the appliance's brand, model and fault | To understand the problem and prepare the repair |
| Your chats with our help assistant and our team, and any complaints, questions and callback requests | To answer you and resolve problems. Our team can read these. Our help assistant (an AI) reads what you type there and may write a short summary of a complaint or question for our team |
| Photos you add | To show the appliance's condition, and to protect you if it is damaged on the way |
| Payment records: what was charged, paid and refunded | To run the service and keep accounts. Card and UPI details are handled by our payment provider, not by us |
| Your phone's notification address | To send updates about your repairs |
| Your ratings, reports of problems, and a record of actions on your account | To improve the service and resolve disputes |
We do not sell your data. We do not use it for advertising.
Who sees what
| Name, email, phone | Address | Your own words | Photos | Price | |
|---|---|---|---|---|---|
| Repair partner | No | No | No. They see a summary built from the problem details, with personal details removed | Yes, with location and device details removed. Photos that may show personal details are not shown to partners | The price they quoted |
| Courier | Phone number | Yes | No | No | No |
| Whirr staff | Yes | Yes | Yes | Yes | Yes |
| You | Yes | Yes | Yes | Your own | The price including Whirr's charge |
You and the repair partner never learn who each other are. All contact goes through Whirr.
Photos you take at pickup and when your appliance comes back are seen only by you and Whirr staff, and are used to settle any dispute about damage. Photos the repair partner takes when your appliance arrives and when they pack it are seen only by them and Whirr staff.
Artificial intelligence
Our assistant uses an AI model, Claude, made by Anthropic, a company in the United States. Your conversation and photos are sent to it so it can understand the problem and write the summary for the repair partner. We check what the assistant says before you see it, and it never tells you to open or repair the appliance yourself.
Others who handle your data for us
- Google Cloud, which hosts our servers in India (Mumbai)
- Google, for sign-in and for reading addresses from map positions
- Anthropic, for the AI assistant, as described above
- Expo, Apple and Google, who deliver notifications to your phone
- Our payment provider and our SMS provider, once they are in use
- The courier partners we use, who receive your address and phone number to collect and return your appliance
How long we keep it
We keep your data while your account is open and for as long as we need it to run the service, settle disputes and meet legal duties. Payment and accounting records may need to be kept for a legal period. When you delete your account we remove everything else, as described below.
Deleting your account
In the app, choose Delete my account. We then remove your name, email, phone, address, conversations, photos and any free text you wrote. You cannot delete while a repair, a report or a refund is still open. Deleting also ends any warranty on a finished repair. We keep payment and settlement records and an audit log without your name or contact details, because we are required to. They are linked only to an anonymous number.
Keeping it safe
Connections are encrypted. Access to data is limited by role and checked on our servers. Photos have location and device details removed before partners can see them. Sign-ins are revoked when an account is deleted. No system is perfectly secure; if something goes wrong that affects you, we will tell you.
Your rights
You can ask us to show you your data, correct it or delete it, and you can withdraw your consent. Write to whirr.support@gmail.com and we will reply. You can also complain to the Data Protection Board of India.
Children
Whirr is for adults. We do not knowingly collect data from children.
Changes
If we change this policy in a way that matters, we will tell you in the app and ask you to agree again.